PENERAPAN PROGRAM EAZY PASSPORT DALAM MENINGKATKAN AKSESIBILITAS PELAYANAN PASPOR

Abstract

The Eazy Passport program is a public service innovation in the field of immigration in Indonesia. It was designed to improve public accessibility to passport services through a mobile, collective application mechanism. This study employed a qualitative approach using content analysis techniques to examine data from documents, regulations, and previous research findings. The results indicated that the Eazy Passport program successfully enhanced the accessibility of immigration services, particularly for communities with limited access to immigration offices. From the perspective of public service innovation, the program proved responsive to societal needs by providing passport services more effectively and efficiently. However, this study also identified several challenges in its implementation, including technological infrastructure limitations, insufficient human resources, and inadequate socialization and regulatory support. Therefore, the study concludes that while the Eazy Passport program significantly contributes to improving the quality of passport services, its optimization still requires strengthened governance strategies, supporting regulations, and continuous evaluation to ensure consistent implementation across all regions of Indonesia.